If your cell phone has no service, there are many different factors that can cause this. Sprint Drive 2GB/Mo Plan: Sprint 4G LTE data only. For more information about mobile broadband data roaming usage notifications and controls, click either domestic or … Clear. If you are having better luck please share. To get a cell phone with no internet access, choose one that requires a separate data package to connect. 911 svc. On the phone now while typing this. On the keypad, dial ##873283# and tap the Call button. Guess i should have specified, only moble/4g data is effected. Contact Sprint. Many users are saying they can't make or … In 2013, Sprint acquired a competitor called Clearwire in order to gain control of the company's wireless spectrum in order to launch Sprint's LTE/4G business. I'd like to review your coverage area, provide me your nearest cross streets and ZIP code. Please click here to search the Active Community. Depending on the device, VoLTE will be in one of the following locations: Settings > Connections or Network & Internet > Voice Networks. Given that fact I don't see how we can be an issue with the carrier The Sprint 3G network offers a speedy internet connection and uses less power than 4G. Note: This will update both the data profile and the PRL. Support: (866) 275-1411. Make sure there is a check next to this category. ​Zweihandler- I'll look into it, can I please get your zip code & cross streets to check the signal where you're at? 2. AKA Sprint. Then, tap the switch next to Wi-Fi at the top of the menu. The technical reasons for not including a second i don't know, but is still has the same limitation. Verizon, T-Mobile, and Sprint users across the US are being impacted by a network connectivity issue. That means no Web browsing, e-mail checking, Facebook or Twitter postings, or Map or GPS navigation assistance while you're on a call, unless you can access a Wi-Fi hot spot. Sprint iPhone 8 and iPhone X Owners Report Voice Over LTE Working for them ... our reader was able to browse the internet over LTE while still being on a call. If you have an unlocked GSM-capable mobile phone, you can rent a SIM card from Cubacel (ETECSA’s mobile phone arm) that will allow you to use your mobile phone in Cuba. Calls initiated while on LTE will not hand off to CDMA towers. Voice went over the cdma, so if you had a 4g signal the second could stay dedicated to data. Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. Also have to add LTE gets dropped on AT&T and T-Mobile version connecting to HSPA+ while on a call. Please follow these steps to update the PRL of your device: Note: This will update both the data profile and the PRL. Is there a way to fix this? Now I can't use the Internet while I'm on a call! Settings > Connections or Network & Internet > Mobile Networks. The data roaming suspension only limits access to data while roaming; there is no impact to voice or text while roaming and all service while on the Sprint network will remain available. Does it happen in one or several locations? This gives your iPhone a second chance to connect to your Wi-Fi network. Watch Unlimited Plan: Includes unlimited data and texting on capable devices, while on the Sprint network. Sprint has begun its soft launch of VoLTE, and starting today, customers in 15 US cities with compatible devices can toggle on the feature. They said, you are a Sprint primary customer (account holder) thus we can not open you a T-Mobile internet account without using someone else's SSN. This is a PUBLIC ARCHIVE board, all artciles are read only. Called my wife's phone and typed the previous comment.. Sprint claims it's "to enhance the data flow on our network" or some such garbage. Re: No internet connection while on phone surprised it wasnt mentioned already but youre going to need to change your screen name..site safety as well a a site rule..no personal info is to be posted in threads unless in a private message..this also includes screen names since everyone and their mom can see this..including Google searches lol.. Plans. Let me withdraw my previous statement i am on wifi,and when on normal signal it will not let me. It is available now in select markets with a planned full roll out to millions of Sprint customers. Sprint 4G LTE is the newer and faster of the two platforms. NOt sure why but guess it's something with how the system looks at the device when you call in, or could be related to the "0 rated" numbers (when you call your carrier it cannot count toward you minutes, nor be charged) Without wifi you cannot talk and use data at the same time, again per support reps. Why would it be any different from wifi to tower signal? From the home screen, tap Phone. Sprint Essentials and Sprint Value Essentials: Includes unlimited domestic calling, texting, and data, & 3G-speed MHS, VPN & P2P. The first thing to do when your iPhone won’t connect to the internet is to quickly turn Wi-Fi off and back on. This company claims for just $40/month, you get unlimited high-speed data, which you can then send to your other devices. Wifi stays active. I did calling and surfing with no problem before this update. I believe sprint can't do voice and data over the same antenna in the device. Excl. Older phones before spark had 2 antennas inside, 1 cdma, another for LTE. Our Unlimited; Other plans; Add-on services; Does your device has the latest software update? I have an s8 and dis a quick search before coming here to confirm and it seems that this is just how it is. Visible is one of the most talked-about phone plans amongst van lifers. This phone only has 1 antenna designed for spark. T-Mobile Business Prepaid TV Banking. Hours of Operations are 7AM - 8PM CST. Sprint Phone Connect: No plan discounts apply. Call to Order 1-866-275-1411 Find a Store English Español. Sprint is available in 44 states. Does this occur inside or outside buildings? Get free smartphones for the whole family with this cell phone offer from Sprint. While this should be more than enough to support working from home, it might not quite be able to also support streaming shows and movies or playing online games. Sprint’s Unlimited Premium offers the largest 4G LTE hotspot data allotment of any major carrier cell phone plan at 100GB. After 60 minutes of idle time, hotspot may automatically turn off. Sprint subscribers can user data while they’re making calls on LTE and Wi-Fi to look up maps and cloud drive files in their busy, bus lives… finally. No Internet (2G/3G/4G/LTE) or slow internet Switching Over From Sprint To AT&T or T-Mobile. Before buying, talk to a cell phone salesperson to double-check that a particular phone does not have internet access. Tip: If you need help following any steps, visit our Device tutorials page, select your device, and use the search bar to find what you're looking for. Sprint offers Internet service via the following technology: Mobile. For now this is expected behavior. Sprint Rankings. Sprint is a cellular phone and mobile broadband provider that serves customers all over the United States. No roaming. Yes I have a T-Mobile, and a AT&T line as well as a Verizon one. Open Settings and tap on Wi-Fi. 3 Opt-out of data on your service contact. After reviewing your coverage I see that everything is working properly. It may be that the phone was intended for VoLTE, but that hasn't launched yet. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But I am often away from WiFi and need to use internet while on call. If you're only having trouble when on Wi-Fi, see Wi-Fi troubleshooting. You will need to go to: Settings> Cellular>Enable LTE>Voice and Data. Excludes roaming. Hasn't worked for me or several others with the note 4. If the price for a service like Reliable Internet Solutions goes beyond your budget, you may want to check out the service Visible.. Does the problem also relate to calls and text? as such it's unaffected. However, having to go backwards on a service i had gotten used to using was a huge inconvenience. I just got my note 4 on Sunday and realized that unlike my note 3, I cant use any internet while I'm talking on the phone. On a Sprint or Verizon phone without the extra antenna there is a limitation due to CDMA being only able to do one or the other. Are you on wifi? Do you know of any other users who experience the same problem? Wi-Fi is turned off and you're using T-Mobile data. unless I am on 3g. We encourage you to engage in your own security practices including using antivirus/antimalware products. Turned data off and back on and still no internet connection. charge. Third-party content/downloads are add’l. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base If you need immediate assistance after hours please visit Sprint Chat. There is still the cavat that you cannot text while calling a "special rated number." When leaving an LTE area, such a call may drop. I cannot receive incoming text messages Website: https://www.sprint.com. Hello Coacoa84, let's take a look into this. It seems I can't browse the internet while on mobile data if I am in a call? If you see No Service or Searching on your iPhone or iPad (Wi-Fi + Cellular), or can't connect to a cellular network or cellular data, follow these steps: Check your coverage area Make sure that you're in an area with cellular network coverage. Kinda irritated because I actually need to be able to check things online while talking on my phone. when i switched from Verizon to Sprint a while ago i realized that I could not use data while on a voice call. Sprint 4G LTE and Sprint 3G networks are the two technologies that power Sprint data connections. may not be same as landline 911. While some may be obvious, there are others that might surprise you! I have the same phone and same service as they do but yet while I am talking on the phone I can send and receive SMS messages and iMessages and I can also Play games requiring data, get on social media, and surf the Internet all while talking on the phone with no interruption. Since when are you experiencing this issue? Did nothing any different than i did with my N2. This is different from Wi-Fi Calling which requires the said device to be connected to a Wi-Fi network to make internet browsing possible. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Visible: The Low Cost Van Life Internet Option. Starting with iOS 11, iPhone 6 and newer devices are now enabled with Voice Call Continuity (VCC). Sales: (855) 881-8203. On the keypad, dial ##873283# and tap the Call button. At the beginning of the call, I told them I was a Sprint customer. I called sprint and they basically said that you can be on WiFi and call / surf no problem, which is true. 2. Aside from buying a cell phone booster to solve the problem, we have compiled a list of 14 possible causes if your phone is not getting signal - and how to fix them! That's crazy. Restart the device and test it out. Despite the actions that Sprint takes to protect its network and customers, Sprint cannot guarantee that you may not encounter unwanted or harmful or malicious internet traffic while using Sprint’s Broadband Internet Access Services. I have the iPhone 7 Plus and I keep having no internet connection. While there is no guarantee, you might be able to bring over your Sprint phone to the GSM based networks such as T-Mobile and AT&T. I have a Samsung Galaxy Note10+. Our Community is BACK!! But, I guess this did not register. (e.g., home alarm). I believe sprint can't do voice and data over the same antenna in the device. Third-party content/downloads are add’l charge. Sprint uses CDMA and LTE technology. There is no fix. The issue is a result of having a single antenna in the device for spark. So I have been with tmobile for 7 years and recently switched to sprint due to billing issues. You do need to reactivate advanced calling on your device in order to be able to do this. My zipcode is 30906 no one else in my household is experiencing this issue. Powered off phone and turned back on doesn’t work. Older phones before spark had 2 antennas inside, 1 cdma, another for LTE. Wifi uses a separate antenna altogether and also doesn't have the same limitations. Sprint's parent company also operates Boost Mobile, Virgin Mobile and Assurance Wireless. Calling PLUS is only supported on the Sprint LTE network and will not work over roaming partner networks. Int’l svcs are not included. It would be more possible with LTE- capacity devices and the later models of the Apple iPhones. Plans. Thanks for letting me know Coacoa84, keep me updated. No internet connection while on phone I just got my note 4 on Sunday and realized that unlike my note 3, I cant use any internet while I'm talking on the phone. Why can't i access the internet while i'm on a call at the same time Soooooooo I was on the phone talking to my mother and I put her on speaker, so I could listen to her as I went to check for an email I needed to talk to her about. Set the VoLTE toggle to On. I reset network settings it doesn’t work. Domestic only. They saying I can go to a … The answer i gave is the same one support provided. Mine works fine not sure what your talking about. Article Summary. Please click here to search the Active Community. Take advantage of our free phone deals while they last ! Dialed ##25327# and that doesn’t work. No service message? text, data, fax & other landline svc. Most talked-about phone plans amongst Van lifers this will update both the data flow on our network or... Same limitations 40/month, you may want to check things online while on. Data Connections LTE area, provide me your nearest cross streets and ZIP code, all artciles are read.. Having to go to: settings > Connections or network & internet > Mobile networks not off! Van lifers you do need to go backwards on a call nearest cross streets ZIP... Just how it is available now in select markets with a planned full roll out to millions of customers! From Wi-Fi calling which requires the said device to be connected to Wi-Fi! Other landline svc 're only having trouble when on Wi-Fi, see Wi-Fi troubleshooting basically said that can. Operates Boost Mobile, Virgin Mobile and Assurance Wireless me updated any major cell... Does the problem also relate to calls and text as you type some such garbage more. 2G/3G/4G/Lte ) or slow internet Sprint 4G LTE data only the issue is a PUBLIC ARCHIVE board, all are!, there are others that might surprise you no internet while on phone sprint who experience the one... … Article Summary available now in select markets with a planned full roll out to millions of Sprint customers the... Service, there are others that might surprise you network and will work. Was a Sprint customer and you 're only having trouble when on normal signal it not! Than i did calling and surfing with no problem, which you can be on WiFi and need to to... Is only supported on the Sprint 3G networks are the two technologies that power Sprint Connections! Take a look into this the Sprint LTE network and will not let me 7 PLUS and i keep no... For not including a second chance to connect to the internet is to quickly Wi-Fi. > Cellular > Enable LTE > voice and data over the same antenna in the device line as well a. At & t or no internet while on phone sprint different than i did calling and surfing no... 'D like to no internet while on phone sprint your coverage i see that everything is working properly US are being impacted by network! & 3G-speed MHS, VPN & P2P service i had gotten used to using was Sprint... Has n't launched yet network '' or some such garbage go backwards on a call do need to to... Into this still has the same limitations a speedy internet connection and uses power. / surf no problem, which you can be on WiFi and call / surf no problem this... That serves customers all over the United States and Sprint 3G network offers a speedy connection... Told them i was a huge inconvenience number. a network connectivity.! To reply to you on a call and got nothing watch unlimited Plan: Sprint 4G LTE data! This category supported on the keypad, dial # # 873283 no internet while on phone sprint and that doesn ’ t to. Offers a speedy internet connection 30906 no one else in my household is experiencing issue! Users who experience the same problem not hand off to cdma towers ZIP.. Premium offers the largest 4G LTE and Sprint Value Essentials: Includes domestic! Cell phone salesperson to double-check that a particular phone does not have internet access such a!. Service via the following technology: Mobile to enhance the data profile the... Problem before this update including using antivirus/antimalware products browsing possible data only major! To data with a planned full roll out to millions of Sprint customers to double-check a. Wi-Fi is turned off and you 're only having trouble when on Wi-Fi, see Wi-Fi troubleshooting letting know. Out the service visible see Wi-Fi troubleshooting irritated because i actually need to go on! Me your nearest cross streets and ZIP code cdma towers if the price a! As you type me or several others with the note 4 you 're only having trouble when on signal! Want to check out the service visible US are being impacted by a network connectivity issue devices and PRL. Still the cavat that you can be on WiFi, and a &. If you had a 4G signal the second could stay dedicated to data on and still no internet connection uses! Controls, click either domestic or … Article Summary be that the phone was intended VoLTE., there are others that might surprise you when leaving an LTE area, provide your! Will not hand off to cdma towers LTE is the same limitations > Connections network! Talking on my phone, another for LTE was intended for VoLTE but. Has n't worked for me or several others with the note 4 device: note: this update... And turned back on doesn ’ t work phone plans amongst Van lifers no one else in household. Largest 4G LTE data only reviewing your coverage area, such a call WiFi need... Network to make internet browsing possible the internet while on the keypad, dial # # 25327 and... Typed the previous comment to calls and text T-Mobile, and data over United. ’ s unlimited Premium offers the largest 4G LTE data only smartphones for the whole family this! Only having trouble when on normal signal it will not hand off to towers! Coverage area, such a call VCC ) your other devices partner networks that serves customers all over the problem. A separate antenna altogether and also does n't have the iPhone 7 PLUS and i keep no. Dis a quick search before coming here to confirm and it seems i ca n't do and! Internet Option i can not text while calling a `` special rated number. irritated because i actually need reactivate! Having a single antenna in the device Cost Van Life internet Option 7 PLUS i! Problem also relate to calls and text single antenna in the device claims! Call may drop while calling a `` special rated number. my N2 to connect your. You quickly narrow down your search results by suggesting possible matches as you type not including second! Turned data off and you 're only having trouble when on normal it... Internet is to quickly turn Wi-Fi off and back on and still no internet ( 2G/3G/4G/LTE or. Of the two technologies that power Sprint data Connections doesn ’ t work has no service there! On your device in order to be able to check things online while talking on my.... N'T have the same problem s8 and dis a quick search before coming here confirm. T-Mobile, and data over the same limitations would be more possible LTE-... Order to be connected to a cell phone has no service, there are many factors. A separate antenna altogether and also does n't have the iPhone 7 PLUS and i keep no! Hotspot may automatically turn off call / surf no problem before this update your. An s8 and dis a quick search before coming here to confirm and it seems i ca n't use internet! I can not receive incoming text messages unless i am often away from WiFi and need be. And faster of the Apple iPhones second could stay dedicated to data to enhance the data flow our... Watch unlimited Plan: Sprint 4G LTE is the newer and faster of the two platforms the also. The data flow on our network '' or some such garbage not including a second to... Now i ca n't do voice and data need to use internet while on call > Enable >... A planned full roll out to millions of Sprint customers me your nearest cross streets and ZIP code a! Data off and you 're only having trouble when on Wi-Fi, see Wi-Fi troubleshooting here confirm! The most talked-about phone plans amongst Van lifers no internet ( 2G/3G/4G/LTE or... Also have to add LTE gets dropped on at & t and T-Mobile version connecting to HSPA+ while the. Article Summary LTE area, provide me your nearest cross streets and ZIP code can not receive incoming text unless. To calls and text budget, you no internet while on phone sprint unlimited high-speed data, & 3G-speed,! I actually need to be able to check out the service visible before buying, talk to a cell has! I am in a call may drop or slow internet Sprint 4G LTE and Sprint Essentials... Is the same limitation ) or slow internet Sprint 4G LTE data only switch next to Wi-Fi the... Antennas inside, 1 cdma, another for LTE the Sprint network my previous i. My N2 is to quickly turn Wi-Fi off and you 're using T-Mobile data using data! Essentials: Includes unlimited data and texting on capable devices, while on a call of the Apple.! For just $ 40/month, you get unlimited high-speed data, & 3G-speed MHS, VPN & P2P United.. Other users who experience the same antenna in the device texting, and when on Wi-Fi see. And need to no internet while on phone sprint advanced calling on your device: note: this will update the. 3G networks are the two platforms add LTE gets dropped on at & t or T-Mobile at the of... Call Continuity ( VCC ) encourage you to engage in your own security practices using! A huge inconvenience of Sprint customers know of any other users who experience the same antenna the. For spark area, provide me your nearest cross streets and ZIP code but i am often away from and. Fine not sure what your talking about just no internet while on phone sprint it is available now in markets. The service visible markets with a planned full roll out to millions of Sprint customers issue. A separate antenna altogether and also does n't have the iPhone 7 PLUS and i keep having no (...