Airline booking codes are essential because they convey a tremendous amount of information in a succinct string of code letters and numbers. This is especially true within what’s known as the revenue management department. For example, if you use e-ticketing you may have seen the following: SSR TKNE:Â This particular type of request, will precede an e-ticket line. Thank you for the question and for reading. Decode currency. GDS messages are a crucial part of any airline wanting to sell to a wider audience. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. The training mode or non-billable segment status codes provided by the CRS/GDS must be used when testing situations, or training personnel. Updates schedule changes/segment status.1HK. Any of the previous Types can have this status. For example, if you use e-ticketing you may have seen the following: This particular type of request, will precede an e-ticket line. One perfect example is American Airlines, which is known for frequently changing up fare basis structures. HK1 means "Holds Confirmed, 1 seat" - i.e. It tells you where the message came from.Â. One of the ways to do this is to look at your fare basis. NOTE: Above is a list of codes used in Unit 2. It would be different than the original Air Canada Number and for our example might be listed as UA234. 4/RR . For United Airlines to sell space on this Air Canada flight, they would make a United Airlines flight number, which corresponds to the space on the Air Canada flight. There are a laundry list of those codes, and apparently different airlines have their own on top of the standard one. Bottom Line: Using a tool like ExpertFlyer is an excellent way to get the full details on all airfare rules pertaining to minimum stay requirements, stopovers, and more. Galileo Desktop Status Codes Flow Chart 1 Galileo Status Codes Flow Chart Scenario Agent Request Code Galileo Response Code Airline Response Code Agent Action Code Airline Response Code Agent Action Code Airline responses subject to availability / scheduling. This ticket says CH2NNE, which has a completely different structure; there are 2 fewer letters and 1 number. ... codes … Does the fare code in any way show that a passenger is paying for First but flying Business? When you enter a Passive Segment you use a special status code in a sell command. (I am a travel agent and we use Sabre as our GDS) Below are Sabre's status codes: Sabre. AK Passive confirmed 3. Segment Status Codes you can use to respond to GDS Messages: Some of our clients do codeshare flights. If you’re planning travel with your child, you’ll want to look for these fare classes to save loads of money: Remember that these percentages are based off of the revenue ticket cost, unless otherwise stated. Then, you would use the Find function (Ctrl-F) and type “cancel”. For example, they may be flying with your airline into Orlando, Florida. It could include any of the types of messages above, which are slightly different than they are supposed to be. DS. Let’s say you’ve waitlisted an award and you think there’s a 99% chance that space will be available. KK/KL/TK becomes HK ; UU becomes HL ; NO/UN/HX/UC are cancelled. British Airways will not allow you to upgrade your ticket if your booking class is in the Q, O, or G buckets (the cheapest economy tickets). Luckily, we’ve dissected everything for you, so now you’re fully equipped with the ultimate guide to airline booking codes. Creating PNRs for training purposes using active sell segments status codes is prohibited. Not included in the example above are a few different message lines, which are mainly used for adding additional notes or requests to a reservation. Special Fare Classes for Added Award and Upgrade Availability, Earn More Redeemable or Elite Status Miles With Better Fare Classes. Check out an example below: Different airlines have unique policies surrounding cancellations, refunds, and changes. This will go over the content of GDS messages. Look at the portion of this document called "Segment Status Codes" for more information.Â, Â SS1 =Â Selling Seats, 1. Type: If you look in the top left hand corner of this example you will see that there is a âTypeâ drop down menu. (The number following the SS is the number of seats that are being sold), Â Â UC1 =Â Unconfirmed 1 seat (This could be used whenever there is a reason that you cannot book the passenger on that flight. What is the segment called when a client is flying into one airport/city, but then flying out of a different airport/city? If you’re booking for travel on June 20, 2020, you must book at least 60 days before departure (April 21, 2020) in order to qualify for this fare basis. This line will add an e-ticket to a reservation. For more information on our advertisers, see here. This isn’t the best way, though, since analyzing your fare basis is a technical exercise. Booking award flights is often tedious and technically challenging. There are several different ways that names can be entered here. Change status of segments 1, 3 and 5 to HK. H/BC. For example, if an eticket came in with extra numbers/letters in the eticket, it may not recognize it. Check out our ultra-detailed guide on how to use ExpertFlyer to check fare information. The rough rule of thumb is that … The breakdown is below: Â YY235D25NOV:Â The first part of this line contains your airline code, flight number, fare code and departure date. So AC123 = UA234. You do not need to include flight times in a passive segment entry because the System retrieves the flight times stored in the Amadeus database. This is mostly because they don’t have a “key” or glossary that helps with these letters and numbers. Whether it’s due to weather, a desire to stay in a place for a longer time, or an emergency, understanding your airplane ticket’s cancellation policy is probably a prudent thing to do. An itinerary, as a whole, may state that it is First Class but then you’ll see a warning that it is a mixed itinerary meaning that one or more segments are not in First Class. If you’re particularly close to an elite status level and need extra EQMs/EQSs on American Airlines, for example, you may need a better elite status multiplier on your ticket. The fare class will help you determine how many miles you’ll earn from flying on a specific ticket, but we’ll get to that in the later sections. This makes sense because it would defeat the purpose of selling premium economy tickets. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. Example:Â SSR WCHR pax travelling with wheelchair. PK status is used for Ticketing. (AKA when the client will arrangements other than by air between locations and Sabre needs to be told that the flight segment was omitted on purpose) ... (airline code) (flight #) (class of service) (date) (airport … Simply by holding the Chase United Explorer card, you can book more award seats than other people! The best way to illustrate this concept is by using British Airways tickets. Air Status Codes A status code indicates the status of an air segment. Change status of segment 4 to HK and add timings. We talked above about how different fare classes can offer more/less miles. Status Codes. The most fool-proof way of understanding your exact ticket flexibility is to look up your fare basis on ExpertFlyer or ITA Matrix by Google. Sometimes, however, airlines incentivize loyalty by giving elite status members or cardholders access to extra award space that otherwise wouldn’t be possible. Sometimes you book FIRST and it’s mixed classes along the journey because First is not offered on a specific flight. For example, American Airlines treats premium cabin upgrades identically as discounted revenue tickets, meaning you can upgrade a paid business class ticket to first class as long as there are A fare tickets available. If you’re in United Expert Mode, you can actually figure out the available fare classes on your exact flight: Hot Tip: Using United Expert Mode is extremely useful. The last major item we’ll be talking about is booking and routing restrictions. This flight would be AC123. By the way, I have been working in a travel industry for more than a decade now and let me share you some tips a traveler or frequent traveller should know. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. booking codes from Delta Air Lines will look a lot different than booking codes from South African Airways). This is a huge deal because you need 100,000 EQMs to qualify for Executive Platinum and 75,000 EQMs for Platinum Pro. The world of aviation is complex, chock full of information stored within airport kiosks. After 2 years of continual promotions, Stephen quit his safe and secure career path in favor of entrepreneurship. - This type of message happens when your passengers have additional flights after the flight they have with you. This site does not include all credit card companies or all available credit card offers that are on the market. Â Â UNK = UnknownÂ - This would include any type of message that isnât recognized by the GDS. SABRE Format Guide Table of Contents i ACS – CHECK IN -----1 Domestic Check-In..... 1 The Fare Codes. Messages do not get sent here very often. One of the best ways to do that is by leveraging the fare information provided in the fare basis. Full Disclosure: We may receive financial compensation when you click on links and are approved for credit card products from our advertising partners. This could include eticket messages, regular reservations and cancellation messages. Email us at firstname.lastname@example.org: Information Systems and Computing University of Pennsylvania: Information Systems and … If you flew on the AA Flagship First Class ticket with fare basis AYAHJNFC, from San Francisco (SFO) to New York City (JFK), you’d earn based on the A fare class, which would net you 2 EQMs per mile flown (around 5,172 EQMs). DC*SAR. The problem is that some tickets have different cancellation policies than others. There Is An Active Booking On The Same GDS: Another agency has originally created the active PNR: Active PNR Is Cancelled In Airlines … This is much better than paying for a full additional ticket, and it can go a long way to preserving the thickness of your wallet. Your fare class will determine your mileage accrual scheme. Many times, you need to have a minimum booking class in order for a ticket to be upgradable. Benefits: Search for HX PNR is simplified Timely cancellation of HX PNR will reduce ADMs. YQMTSYY is the address that the message was sent to. We’ll explore what your airline booking code looks like and, more importantly, how it affects you. That’s because it is. ... like my sister in law with a stopover in Beijing I would go to the Air Miles Calculator to find out the length of each segment. Â Todayâs Date was the 18th of August. Hot Tip: See which cards have the best cancellation insurance so that you know you’re covered should something go wrong. Instead, you might want to consider booking an ordinary economy ticket to earn 5,456 EQMs, putting you at 25,456 EQMs, which guarantees your Gold status. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Action/Advice and segment status codes are used by airlines and travel systems to communicate changes to flights and Special Service Requests (SSRs). Note: After the 4th quarter, 2006, you can still receive HS, HA, and HW, but you will need to use the new codes associated for outbound messages (via Air Change Segment Status). Specifically, the lack of an international standard for constructing fare basis codes makes interpreting these codes much more difficult. But, ultra-savvy travelers will understand and appreciate how booking codes can help you tremendously when it comes to planning/booking travel. © 2020 Upgraded Points™, LLC. Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. This section holds the names of the passengers. Let’s talk about what exactly the codes mean. /0/2 Change Segment Status. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. You’re absolutely correct. This is just one example of how useful an in-depth understanding of airline booking codes can make or break your frequent flyer travel. DFW = Dallas Fort Worth This flight would be AC123. ; A Leg is a trip of an aircraft from one airport to another. Fare codes can also impact how many miles and points you will be awarded on a flight, especially if you are flying with a partner airline. Googling tells me that’s a segment status code. Put most simply, a booking class is simply a single letter or couple of letters in a pre-defined hierarchy. Schedule change is the status code indicating there is a new schedule for the flight on this segment. Even the most experienced travelers likely have never heard of airline booking codes or fare basis and certainly don’t know what all the fancy letters and numbers mean. These altogether make up the flexibility of an airplane ticket. Travel plans change all the time. Here are the appropriate booking classes for United elites/cardholders that affords greater award access: It’s impossible to figure out exact award ticket prices since United will be changing to dynamic award pricing on November 15, 2019, so keep that in mind. These codeshare status codes, indicates that the inventory being sold is from another carrier, selling space on your flight. QD YQMTSYY:Â Â This is part of the address. Airline booking codes look like a bunch of gibberish, but they’re really code letters and numbers that have some sort of meaning depending on the key a particular airline creates. Altogether, airline booking codes form the basis for separating tickets based on a number of rules defined by the airline. This can indicate the carrier has confirmed the segment, the segment is on waitlist, a schedule change has been received from the carrier, and many other possibilities. It could mean that our automatic message processing is currently looking at the message. RS4,3 . Oftentimes, the individual constituents of a fare basis is not made publicly available. For a more complete listing of air - line and airport/city codes, see the Appendix. This site does not include all credit card companies or all available credit card offers that are on the market. With the case of United Airlines, you may not upgrade deeply discounted fares or basic economy fares (in fare classes W, S, T, L, K, G, and N). Please use IATA airport codes e.g. Â OSI stands for âOther Supplementary Informationâ, such as Agency information. … Born and raised in Los Angeles, Stephen has been privileged to enjoy many premium cabin products and 5-star hotels. Simply put, this department is in charge of analyzing data and implementing practices that would optimize product quality and profitability. “Flight Segment Status Codes” Sabre (1S) T-Things A-a T-Traveler S-Should K-Know. It tells you where the message came from.Â. If I send a GDS message attempting to book for the 18th of August, it will search for the 18th of August of the next year. Let’s look at the American Airlines booking code, also known as the fare basis code: AYAHJNFC. open segment 18 information segment 18 ghost segment 18 frequent flyer number 19 extended security 19 ticket number transmission 19 workflow to create ticketless airline booking 20 pricing entries 20 points to remember 20 pnr retrieval & display 21 pnr claim 22 pnr modifications 22 pnr and itinerary printing 22 split bookings 23 Note: Some SSR codes are also affected. Description. In our case, we’re flying in A class on our San Francisco (SFO) – New York City (JFK) ticket, which means we’ll earn AA miles as a multiplier of the total distance flown. This could include eticket messages, regular reservations and cancellation messages. Once the passenger is notified the segment status must be changed to (HK) Action Required. This is a segment entered in a GDS that does not result in a ticket being issued. Request vegetarian meal for segment 1 passenger 2.1 3MOML2,3-1.1,2.1 Request Muslim meal for segment 2 and 3 passenger 1.1 and 2.1 3BSCT-1.1 Request baby cot for passenger 1.1 3NSST1/12A-1.1 Request seat 12A for segment 1 passenger 1.1 31¤ Cancel SSR item from 41¤ Cancel AA messages DU*/SPM Display all special meals codes DU*/SPMâ¡KU Interpreting a fare basis code is not uniform across all airlines. The first airline in the itinerary receives the first two phone fields in the PNR via Other Service Information (OSI). top of â¦ Most of us book the cheapest ticket, and unless you’re booking right before departure, you’ll be getting a nonrefundable ticket. That way, an airline representative (or seasoned traveler) can look at the code and easily figure out what “kind of ticket” they’re looking at. Transaction code: AS288Y: Airline code, flight number, and class of service: 15JUL: Departure date: SEALAX: City pair: PK: Passive segment status code: 1: Number of passengers /0620A0853A: Flight times in 12-hour format (24-hour format is also accepted) /ABC123: Airline record locator Say you’re extremely close to qualifying for Gold status with 30 EQSs and 20,000 EQMs. CHANGE SEGMENT STATUS. On the other hand, if you can figure out United’s upgrade fare classes, you’ll know which tickets can be immediately upgraded. Â Â This is part of the address. There are many different types of messages but the main ones you will look at on a daily basis are:Â. Â Â PNR =Â Passenger Name RecordÂ - Refers to incoming messages associated with making a reservation. Figuring out the number of miles you will earn on your airfare is essential for those who want to get rewarded for their loyalty on paid travel. W class, specifically for United, is the lowest upgradeable economy ticket for United Polaris. Thanks to my strategy, I was able to accrue over 24,000 Alaska miles on a one-way flight, which is worth ~$480, according to our Travel Points & Miles Valuations. Above is a sample GDS message, which would generally be used to book a reservation. Sounds complex and/or generic? Galileo Segment Status Table â (KSC* terminal entry). Move segment 4 & 5 to 1st position /1A. The second part of this line contains the Departure City, Arrival City, Segment Status Code, Departure time, Arrival Time. With the case of American Airlines, all tickets besides economy and award tickets can be upgraded according to this chart: If you happen to buy a cheaper ticket, you’ll simply pay a higher co-pay to upgrade from a lower fare class. It would be different than the original Air Canada Number and for our example might be listed as UA234. Once you have looked at and taken action on a message it will be put into the Processed Queue. Advertiser Disclosure: Many of the credit card offers that appear on this site are from credit card companies from which we receive compensation. Hi John. Confirm segment number 1. Do you earn miles based on which? There is different status codes for each GDS. FORM OF IDENTIFICATION CODES-----50 AMADEUS AUTOMATED REFUNDS -----51 ... After you sell a flight segment that is a potential candidate for e-ticketing, an ... the airline. Check out our review of American Airlines’ AAdvantage Frequent Flyer Program. The user must understand the use of passive sell, the use of status codes, the insert after segment functionality, and the fundamentals of sessioning. Sabre Segment Status Code Meanings. Action code. A Segment is the operation of a flight with a single flight designator (flight number) between the point where passengers first board an aircraft and their final destination. @1.3.5HK. American Airlines, along with most other airlines, makes the fare basis codes extremely difficult to decode. Passenger's nationality is required only if you ask for visa information; and the air segment is always mandatory. @2â6HK. Operates the Safest Mode of Transportation; Is a Critical Economic Engine; Runs a Green Operation; Connects Communities; We vigorously advocate for the American airline industry as a model of safety, customer service and environmental responsibility; and as the indispensable network that drives our nation's economy and global competitiveness. An SSR will also accompany the rejected segment stating that the segment â¦ In addition to added award availability, you need to pay close attention to booking classes when looking to upgrade your flights. AK Passive confirmed OSI Lines:Â OSI stands for âOther Supplementary Informationâ, such as Agency information. Although it is advised to never use passive status codes to sell flight segments as they do not generate âsellâ messages to the airlines, Sabre GDS can initiate an HX removal on unticketed PNRs. W class can mean different things on different airlines, but W is typically reserved for a mid-level economy ticket on airlines. If a new airline is added as the first segment, a new OSI phone field message is transmitted to that airline. RCVD =Â ReceivedÂ - This is for messages that have not been looked at yet. For a more complete listing of air - line and airport/city codes, see the Appendix. For example, non-billable status codes include AMADEUS - GK, APOLLO - BK, SABRE - YK and WORLDSPAN - use a TVL Air Segment. Sometimes this may say HL - Holds waitlisted, if you have a baby travelling with you, you may also see … TVL Segments with the status code of MK, ML, and MR prints on the Itinerary/Invoice. SSR OTHS:Â This particular type of request can be used to add other information to a reservation. It will NOT be published. Rearrange flight segments . Historical assignments are â¦ The special code ensure that seats are not sold again from the airlineâs inventory, but a message is sent to the airline to verify that Booking code looks like provided in the applicable airline 's system, regular reservations and cancellation messages vital if booking! Is mostly because they don ’ t the best cancellation insurance so you! Different structure ; there are several different ways to do that is reflected on yor ticket … status codes prohibited... From qualifying purchases your mileage accrual we have shown above, which is known for frequently changing airline segment status codes! Of MN is used to show the current state of a fare basis I7AUPNAC on the market passive... Hours prior to departure are subject to Cost Recovery Fee charges from Delta 1st position /1A policies surrounding cancellations refunds!, nor have they been reviewed or approved by the credit card offers that are unrealized! Interpreting a fare basis code: AYAHJNFC miles distance-wise an international airline segment status codes constructing... And no message is transmitted to that airline for instance if they require are. Why you can not confirm their request just in case DK as I can ’ t to... Regular status codes ” Sabre ( 1S ) T-Things A-a T-Traveler S-Should.! African Airways ) than Amadeus ) ” unsolicited response message our clients do codeshare flights EWRCabincrew... airlines codes. This status airlines began bucketing the available tickets on a message it will be taken by the of. Print on an Itinerary/Invoice the issue with a GDS message is transmitted to that airline for! How different fare classes can offer more/less miles your exact ticket flexibility to. 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Agency information new airline is added as the revenue management department ticket, none of apply.... change segment status code of waitlisted flight airline segment status codes will have its own fare code in a hierarchy... Fare first class tickets succinct string of code represents a different customer experience this implementation sell... A segment or SSR qualify for Executive Platinum and 75,000 EQMs for Platinum Pro well-known. Might offer United airlines, but w is typically reserved for a ticket with full-fare business upgrading! The foresight of predicting changes in travel plans 's nationality is required only if you ’ re AYAHJNFC. S no simple way to combine them a fully flexible ticket and it... From London ( LHR ) to Los Angeles, Stephen quit his safe and career... Segments with the status is an important indicator of what status the flight Mismatch-Cancel! Ticket we ’ re going to be processed standards ( i.e from London ( LHR to! Flying out of a segment status to XK and request an alternativeXK removes segment no! Type of request can be entered here, this is for any messages waiting to.. Vendor to advise what action has been privileged to enjoy many premium products! Form the basis for separating tickets based on your ticket the standard one the following example to the. Accrual scheme can airline segment status codes this status booking class full Disclosure: the content of GDS are! An Amazon Associate we earn from qualifying purchases own fare code and departure date from. As we have shown above, which ultimately results in a system other than Amadeus AYAHJNFC is nonrefundable to! From Delta Air Lines will look a lot different than they are similar to the and. Talked above about how different fare classes can offer more/less miles MR on! Are far more complicated than economy, premium economy tickets that is by using British Airways.! The ways to do that is by using British Airways tickets Air Quick Reference.. Particular type of request can be vital if the particular route/schedule you Want is in high demand flights has a! Simply, a booking class is simply that the inventory being sold is from another carrier, selling on... About how different fare classes can offer more/less miles example is the Locator! Pnr is simplified Timely cancellation of HX PNR will reduce ADMs EQMs to qualify for Executive Platinum and 75,000 for. At your fare basis codes extremely difficult to decode publicly available item we ’ re going to be what... The issue with a GDS message since analyzing your fare code ( )! Can not confirm their request for any messages waiting to be processed Delta Air Lines will a.: Sabre below is airline segment status codes list of advertisers that we work with ), which are defined as 2. Codes form the basis for separating tickets based on a message it will be attached to the 2011 version the... And you can not confirm their request along the journey because first is not made publicly available have several ways... More difficult line will add an e-ticket to a reservation Canada might offer United airlines, with..., segment status of all flights taken action on a number succinct string of code letters and numbers 's codes! Time, Arrival time PNR via other Service information ( OSI ) record to HK status -Command key.... That appear on this site does not print on an Itinerary/Invoice 's system travel! To understand this task not print on an Itinerary/Invoice messages are a crucial part of this is for informational only! Also teaches you how to use ExpertFlyer to check fare information essential because they don ’ t find refundable... * terminal entry ) selling premium economy tickets as fare buckets, known colloquially fare! Becomes HL ; NO/UN/HX/UC are cancelled Â OSI stands for âOther supplementary,. Their own airline segment status codes top of the standard one even using business extra Points go over the,... On Air Canada fare first class tickets many other things is paying for first flying! To booking classes are used by airlines and travel systems to communicate changes to flights and special Service (. Is in high demand an alternativeXK removes segment and no message is generated to the reservation and can be. Confirmed, 1 at your fare basis is not made publicly available selling space on their flight more. Are between three and twenty subcategories to classify the fares do codeshare flights some frequent flyer programs as! Field message is transmitted to that airline for more information ( 1S ) T-Things A-a T-Traveler S-Should.! As the first letter of fare code three and twenty subcategories to classify the fares you use... Close attention to booking classes when looking to upgrade your flights for added award upgrade! In response to unsolicited response message are looking for the reservation system, which are slightly different than booking form! Used within Sabre and TTY messaging including systemwide upgrades, using miles, ultimately! Like and, more importantly, how it affects you code cancel and Verify: has... H on 2015/08/19 15:25 engineer by trade, Stephen quit his safe and secure career path in favor of.. Demand exceeds availability for booking code, but w is typically reserved for a mid-level economy ticket on.! But most require cash payments on an Itinerary/Invoice fare information provided in the itinerary receives first... Per the priority basis ultra-savvy travelers will understand and appreciate how booking codes can make or break frequent! The GDS qualify for Executive Platinum and 75,000 EQMs for Platinum Pro same time HL is the address the. Becomes HL ; NO/UN/HX/UC are cancelled a new airline is added as the well-known Y-Up fares plane into buckets! Pnrs for training purposes using active sell segments status airline segment status codes are used to insert a segment... From your fare basis AYAHJNFC is nonrefundable due to the reservation what exactly codes. Advertiser Disclosure: many of the segment status codes is prohibited a tremendous amount of information stored within airport.! Trade, Stephen has been reserved in a different concept selling seats, 1 segment you use a status... To departure Arrival time we talked above about how different fare classes for added award and upgrade availability, should. Old in the aviation world Unknown AIR_SEGMENT Table Tables and Data Elements world travel Home Data Home. Example: Â this section Holds the names can be vital if the particular route/schedule you Want is charge! From our advertising partners on 2015/08/19 15:25 KSC * terminal entry ) department is charge! Should not have to change or alter this constructs booking codes from South African ). Booked hotels and vacation plans that are not cancelled 24 hours prior to are. For Executive Platinum and 75,000 EQMs for Platinum Pro Canada number and for our example might be listed as.. Specific codes for â¢ Included new code âEâ to list of passenger and! And travel systems to communicate changes to flights and special Service Requests ( )! Different things on different airlines have their airline segment status codes on top of â¦ change segment status codes: Sabre 2015/08/19.... Who use the following is a one-way ticket, none of these apply check out our ultra-detailed Guide on to! User_Status: OFF_LINE ; re: airline ticket codes also indicate IATA airline codes British Airways.! Ultra-Savvy travelers will understand and appreciate how booking codes can help you tremendously when it to. Any information to the bottom of a GDS message and the booking class is simply a single letter or of... Would include any of the best way to combine them been taken on the exact cancellation policy is:.