If the device was damaged during transportation and delivery they need to replace it, deliver and install a new one. A place to ask simple legal questions, and to have legal concepts explained. Press question mark to learn the rest of the keyboard shortcuts. The delivery fee will vary based on the size and weight of your order and any additional options selected. I find myself in a bit of a situation regarding a new box. Upon accepting delivery of a major appliance, you have 48 hours to contact The Home Depot to report a defect or damage; after 48 hours, you can no longer make a return. Now I can make a claim to my own property insurance, but that leaves me paying a deductible and possibly experiencing an increase in rates for next year. Since our contractor needed only the vanity at that time we did not pick up the toilet. Toilet: The toilet we ordered was delivered broken to the store. After delivering the item and returning the van I was excited to open the boxes up. The person on the phone said she will put a note to the seller etc. After 48 hours, any product issues must be handled through your local The Home Depot store’s Special Services Desk. See a Store Associate or contact our Customer Support Team for details. If the item/s are not accepted for delivery after 6 weeks from the first delivery date, the sale of the item/s will be cancelled and will be owned by Depot. To save money arrange for those separately. They were delivered by a contractor delivery service, Raymers Express, that apparently is contracted to deliver all of this particular Home Depot stores appliances. Are you saying I should accept th assessment of someone who is not qualified to make the inspection or have knowledge of the process and cost? They might have figured out a way to refund your money. To cancel a Delivery/Ship-to-Home order, visit My Account or Track Order to see your order details and click on the Cancel Items button to cancel the order online. New comments cannot be posted and votes cannot be cast, More posts from the legaladvice community. DELIVERY/SHIP TO HOME This process varies according to your order type and which stage the order is in. You can do this with anything that Home Depot installs, ranging from flooring to windows and appliances. Our help and support section may have the answers you're looking for. What Should the Major Tech Companies Do If They Want to Get Into Healthcare? And they just want me to eat the condition of it. If you are present at the time of delivery, refuse the broken or damaged items with the carrier and, when applicable, note the damage on the delivery receipt. I bougt an washer dryer 6 weeks to wait 3 times delivered damaged machine no dryer after 8 weeks cancelling order now going to bestbuy to get one. Now this raises to red flags in my mind. With home depot, we had just 2 out of 6 orders that were ready for pick up with no hassle. Now Home Depot referred me to their insurance company with a claim number. Do NOT delete this post - Instead, simply edit the post with the requested information. For incorrect, defective, or damaged items, you’ll be refunded for original delivery costs, as well any Import Fees Deposit(s) for the returned item(s), once your return is processed. If you order arrives with damage, please call 800-430-3376 so we may assist you with a replacement order or refund. He's trying to just pay for the material replacement alone and not realizing that it cannot be matched without expensive custom work. Major Appliances: Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. Share on Twitter Tweet. For immediate assistance, contact our Customer Service department at 1-800-HOME DEPOT (466-3337) to speak with one of our representatives. VERY UNHAPPY with Home Depot's delivery choices. The company who damaged your floors is responsible. Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. Delivery and removal charges will apply. Be sure to bring a copy of your sales receipt with you. Damaged delivery, order *WA***** GetHuman4832131's customer service issue with Home Depot from May 2020 If you don’t, then later on notice an issue, call Home Depot at (800) 455-3869 within 2 days. Mirror: When the mirror got delivered it was also broken. That night around 8 PM we got a call(voicemail) saying that the item was not in stock and the order was cancelled. Your final price will be based on the delivery options you select during Checkout. So the delivery company wants to send a manager over to look at the damage. I called home depot and requested expedited shipping for the replacement mirror. No one seems to know what to do and nothing has been done, in the meantime the device is sitting right here. Both companies are making the claim that they can replace the peace but it's not going to match the rest of the flooring. Sometimes Home Depot has a great price on an item, but they charge too much for delivery and/or installation. For more details … Vanity: We had ordered the vanity along with the toilet as part of the same order. It was primarily a personal anecdote with little or no legal relevance. Please edit your post then follow the hyperlink below to let the moderators know to restore your post. Since you ordered on line, order replacements and you can return the damaged items to your local HD store within 180 days. The Post Office Helps China Defeat American Rivals, What Ant’s IPO Flop Means for China’s Consumer Finance Industry, Election Day Gave Uber and Lyft a Whole New Road Map, Your Company’s Structure and How to Establish the Best Organization, Opinion: How and Why Silicon Valley Gets High. It was not primarily asking or discussing legal questions. No instructions or mention of drip pan being required or even a consideration on Home Depot "Customer Delivery Success Checklist". Sample Home Delivery Standard Operating Procedure Page 6 Next Day Delivery service must be available 7 days a week and offered with three, 4 hour delivery windows. A damaged range was delivered to my house. The Home Depot offers delivery and basic hook-up of thousands of appliances to most areas in Canada within 3-5 business days of purchase. I paid home depot for installation and delivery. First, he owns a delivery company, he's not qualified to do insurance assessments and has a conflict of interest to minimize the situation. Home Depot failed to make the delivery in a timely manner. This great value for our online shoppers means it’s easier than ever to start that gardening or repair project you’ve wanted to get to, upgrade your kitchen appliances, or do some home … If after doing so, you feel this was in error, message the moderators. I ordered a washer on NOVEMBER 22, was billed NOVERMBER 23 and the first delivery date was DECEMBER 8th! Evidently, Home Depot salesperson is who is responsible for telling customer about "drip pan" mandate, I have spent over 3 hours of my time on the phone with 6 different departments trying to … Posts or submissions that contain information that could be used to identify either party are subject to immediate removal. When I contact that person their voicemail advises that they are not an insurance company, and that if the issue is damaged during install, then they will send a message to the delivery company requesting they contact me. So I rented a van from Home Depot to take it home. Said keep the fridge and would swap out the doors. Register to bid on pallets and truckloads of customer returns and overstock appliances. Please read our subreddit rules. Share on Facebook Share. Obviously having my floors different than they were before is a punishment for someone else's mistake. completely lost 1st order and delivered damaged product. So now the entire floor has to be done. Tile caulk: When we ordered tile caulk early morning on a Tuesday, their website indicated that 10 units were available in store. If you contact your insurer, they may sue on your behalf or if they pay you and you decide to see the moving company, you may be liable to your insurer for the amount of any judgment. Major Appliances – Always inspect the appliance upon delivery to your home and “refuse delivery” if the item is damaged or defective. I mean do you know how much money is invested into a house and why that wouldn't be a concern of yours? The day after the estimated delivery date, we stopped by their store to check on the status. You can’t pay $390 for nothing. First, he owns a delivery company, he's not qualified to do insurance assessments and has a conflict of interest to minimize the situation. Use our Store Finder to locate your nearest Home Depot, where you can get help from our friendly associates and even attend in-store workshops. Your post has been removed for the following reason(s): Your comment has been removed for one or more of the following reasons: It was generally unhelpful or in poor taste. If more than 48 hours have past, file a claim anyway, this will at least get your claim submitted and the process started. Because it was the matching mirror for the vanity (home depot brand) and not available anywhere else we had no choice but to wait. Call me crazy but I don't think I should be punished for someone else messing up my property. Title: Home Depot's delivery company damaged my floor during installation of refrigerator. The person at the help desk said the vanity was broken and the toilet was ready for pick up. It finally came two weeks after it was first delivered broken. No one can tell me who is regulating requirement for "drip pan". Home Depot order trying to find delivery day Item received Damaged. Never reported. No difference. The problem is the owner isn't letting Insurance get involved because they want to buy their way out of it by just playing for the cost not installation of two planks they damaged. Damaged delivery, order *WA***** GetHuman4832131's problema del servizio clienti con Home Depot da maggio 2020 For small appliances, you have 180 days to make a return. I publish the names, numbers and email addresses of the Home Depot customer service executives on this site. If Home Depot never delivered your order, it should have provided a refund. Local store said not our problem go through delivery company. Welcome to the official B2B auction marketplace for Home Depot Liquidation Auctions. They saw the order but it was allegedly sent to a bad address (there is no town by that name in my state and somehow they had the correct address to charge my credit card. All that changed drastically in the last month when we ordered a bunch of things online to be delivered at the store for our bathroom remodel. If it is regarding food spoilage from a non-working appliance, the appliance manufacturer would need to be contacted/create the claim. The problem is that the owner thinks they can just get out of it by replacing a single plank. Some exceptions may apply. Most appliances sold at The Home Depot are covered by a manufacturer’s warranty, or you can purchase a Home Depot Protection Plan. After 30 days of no delivery I called to follow up. The tool boxes that I purchased were quite large and too big to fit in my vehicle. Check the home depot appliance return policy in 2020. Delivery is Monday to Friday, between 8 a.m. and 5 p.m., local time.. Standard shipping is the default shipping method for most items under 100 lbs and includes delivery by a small parcel carrier. However, I've had flooring companies come out and look at the damage. Share … Bathtub: The bathtub we decided on was already available in store. The owner is reviewing and may offer to pay you. Got a question about sending, receiving or tracking a parcel with Hermes? Home Depot Online Where is my shipment from Home Depot - W*****. If it is a damage claim resulting in property damage from an appliance installation, then the store would need to file the claim as well, but it would pass from Sedgwick to the installers insurance company. ... install crews was supposed to inform me about the 48-hour time period in where I had to call back if the machine was damaged … It appears you forgot to include your location in the title or body of your post. First, he owns a delivery company, he's not qualified to do insurance assessments and has a conflict of interest to minimize the situation. Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. Finally Home Depot Ellsworth Maine agreed to send a new fridge. By this point we knew that if we waited for home depot to replace or provide the missing part we would wait for at least few weeks so we just went to a hardware store and got matching screws ourselves. Order information is sent to the TSP via Electronic Data Interchange (EDI): Files may be sent one or more times a day. During the delivery, while the builder was observing the driver, the driver backed into the front door frame of the new house and damaged it slightly, causing $450 worth of damage to the house. Delivery man argued with us because he only wanted to swap doors. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. The sale will be finalized when the item/s are delivered to your nominated address. LocationBot 4.0 | GitHub (Coming Soon) | Statistics | Report Issues. Two companies have both said the custom work to make planks that match and fit would likely cost more than to just replace the floor. We placed the order online and it was ready for pick up the next day. Now this raises to red flags in my mind. Any damage caused by yourselves after this time will not be accepted. Do not reply to this message as a comment. We stopped by the store to figure out if any other nearby home depot stores had that particular product in stock.The person assisting us was unable to check with the other store over phone (he was on hold for 20 minutes) at which point we gave up and decided to check it out ourselves in person. Our contractor had already finished everything else and this was the one thing blocking completion. How would you feel if someone damage to your house and then just said oh, just deal with those two planks in the middle of the floor that are different than everything else. Home Depot's delivery company damaged my floor during installation of refrigerator. After 48 hours, any product issues must be handled through your local The Home Depot store’s Special Services Desk. Once they identified that it was broken, they had to reorder it and it took as many days to deliver it the second time as it did the first time. I think you could have contacted Home Depot at a higher level. New listings are added to the marketplace frequently so check back daily for fresh merchandise. Delivery person damaged fridge doors. The Home Depot Canada offers FREE deck and fence delivery to customers who spend $1200 or more on applicable products‡ in-store. Please update the body of your original post to include this information. I will never purchase another appliance from Home Depot. Because they aren't qualified to decide that. Gas Powered Equipment and Tractors Looks like you're using new Reddit on an old browser. You can deny the owner access but your option is to sue them. Few hours later we got an email saying the vanity for ready for pick up and we figured out that it was actually the toilet that was broken. Now this raises to red flags in my mind. Delivery of online orders remains available, although there may be delays due to high demand and inventory availability. The problem is matching the flooring and cut. Shipments that are over 100 lbs will be delivered to the curb, or more typically the front door of the house or the ground floor lobby of an apartment or condominium building. For most Amazon Global Store items, you will be provided with a pre-paid UPS return label, which allows you to return the item(s) to any UPS drop-off point located across the UK. So the delivery company wants to send the owner over to look at the damage. The Home Depot now offers free shipping on over 700,000 items online for most orders over $45. The problem is that that cost does not return the floor to its original state. Any product damaged or defective must be reported within 30 days of purchase. The problem is that the damage is in a small area. They have a conflict of interest in the matter. We’ll ship your materials directly to your jobsite free of charge, saving you time and money and allowing you to complete your project faster. So the delivery company wants to send the owner over to look at the damage. My property is damaged in changed. Reply 1 0. Shower tub doors: The doors were available on time but our happiness was short lived as when the contractor was installing them he found some screws were missing. You can submit a damaged goods claim with the shipper, this must be done within 48 hours of delivery. Why do you think you need an expert on floors or insurance? This with anything that Home Depot failed to make a return online for most orders $! To let the moderators know to restore your post defective must be done within 48 hours any! Business days of purchase also broken may be delays due to high demand and availability... They might have figured out a way to refund your money in 2020 within 2 days would n't a. On line, order replacements and you can submit a damaged goods claim the. He only wanted to swap doors to customers who spend $ 1200 or more on applicable products‡ in-store - *. Get out of 6 orders that were ready for pick up your location the... 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That cost does not return the floor to its original state select during Checkout size... Over $ 45 Major appliances: any Major appliance product damage must be reported 48! Day item received damaged shipping for the replacement mirror the fridge and would swap out doors! Vanity at that time we did not pick up with no hassle below let!