This seems to have started around the time I installed iOS 13.3.” - source, “Everything everyone is trying and have experienced I have already been through. Roaming charges may apply. All Rights Reserved, This is a BETA experience. But for every iPhone owner currently using iOS 13, Apple may have just given you a reason to quit your phone right now. Hi all, I'm new here and apologize if I'm not posting in the right place or reposting a question. I have pressed Apple again for a clarification on what is happening with this data consumption. WhatsApp needs the internet to work. You should be able to make and receive phone calls on your iPad while the iPhone charges. Some phones might not have this option though. Apple iPhone 12: Everything We Know So Far, Apple iPhone SE2: Everything We Know So Far. The iPhone has never been able to use voice and data simultaneously until Advanced Calling because of the hardware limitations Apple placed on the iPhones. The problem always takes the same form: users navigate to Settings > Cellular > Cellular Data (either by chance or because of a big bill) and find a mysterious entry called ‘Uninstalled Apps’ which is steadily consuming data. as for texts while on a call those should go through fine since texts use voice packets to send. What fascinates me are the machinations of technology's biggest companies. As we all know that Call and Data both are allowed if we use the single sim or the same sim card for data and calling. You need to report this to your software development team. A number of users on late versions of iOS 12 (typically 12.4.1 and newer) have also reported having this bug to me. Complaints about this can be found in multiple forums, including Reddit and Apple’s Support Communities (1,2,3,4,5,6,7,8,9,10,11,12,13 etc) impacting every iPhone model and every version of iOS 13, including the latest iOS 13.3.1 release. 1. The Problem While Verizon has long boasted the largest coverage area of any cellphone company in the U.S., the fact that you couldn't make a phone call and use data at the same time on an iPhone with Verizon was a big drawback compared to AT&T's service. Was there ever any solution for this issue - I am having a hard time with this one - it was not the case with the 6plus but i now have the 7 plus and I cant text and talk or talk and use data at the same time - it is crazy! Learn all about Wi-Fi Calling, a high definition (HD) voice solution for dropped calls and a weak cellular signal. I'm most definitely NOT a VZW employee. Data and voice services can be used while connected to a WiFi hotspot. Hers is using around 1 GB per day between Uninstalled Apps and System Services. iPhone. I write about technology's biggest companies, Apple iPhone 12: Everything We Know So Far [Updated], EY & Citi On The Importance Of Resilience And Innovation, Impact 50: Investors Seeking Profit — And Pushing For Change, Michigan Economic Development Corporation With Forbes Insights. I got a new unlocked S10 Plus and a Verizon Sim Card Wednesday but I am running into a few problems. Apple AirPods Pro Vs AirPods: What’s The Difference? For incoming calls that you answer, data transfers are paused. Has there been any progress and when could we see this issue resolved? Anyone experiencing this bug who receives additional information from their carrier or Apple tech support itself (which has reported to be aware of the bug since January), please feel free to contact me via my Facebook page, which is linked at the bottom of this article. Earlier this week, I was tipped off by a reader about a serious iOS 13 cellular bug which is consuming mobile data without explanation and increasing bills. Depending on your network connection, you may not be able to receive calls while iPhone transfers data over the cellular network—when downloading a webpage, for example. If iPhone Cellular Data is not working even though it’s turned on in the Settings app, try restarting your iPhone. I’m so frustrated with this phone. Update: after weeks of pressing for a response, Apple has now told me that its official position is that it declines to comment on this problem. Go to Settings >> Airplane Mode (swipe it on for at least 15 seconds, then turn it on again) Turn off cellular data for a while in: Settings >> Cellular Data Step 2: Go to the Settings>SIM Card Manager > SIM 2> Turn off. If it doesn't work, here is the solution. They said it's getting categorized as audio and video streaming, but only because it's using network ports normally associated with those types of services.”, Sending me the screenshot below, he explained: “This is from a two day road trip where I had cellular data turned off most of the time, I had to upgrade my data plan to keep from going over my allowance.”, Apple iOS 13 'Uninstalled Apps' cellular data bug can use gigabytes of data without explanation, “My wife's phone has had this same problem since ~ 13.3. It’s a simple tip but one that will be forever useful. A career highlight for me was being a founding member of TrustedReviews. I don't bite. It’s possible your iPhone’s software or a specific app has crashed, preventing Cellular Data from working. With VCC, a call will never start on LTE so data will be unavailable when a call starts in an LTE area. Sprint subscribers can user data while they’re making calls on LTE and Wi-Fi to look up maps and cloud drive files in their busy, bus lives… finally. I began in b2b print journalism covering tech companies at the height of the dot com boom and switched to covering consumer technology as the iPod began to take off. Ever try to get on the internet while you are making a phone call? Wi-Fi Calling must be turned on for a line to enable that line to receive calls while the other line is in use for a call. Hours of Operations are 7AM - 8PM CST. Check the notification bar on your device to see if you're connected to the Verizon Wireless network. iPhone 7 can't use data while on phone call?? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you receive a call on one line while the other is in use for a call, and no Wi-Fi connection is available, iPhone uses the cellular data of the line that’s in use for the call to receive the other line’s call. Apple’s 2020 iPhone plans are some of its most exciting in years and an iOS 14 early beta has already revealed some of the company’s biggest secrets months ahead of schedule. Contact me on my professional Facebook page. I noticed that System Services and Uninstalled apps were taking up the majority of my data usage…. Boost mobile does not offer simultaneous use of voice and data services over the network. Here are a few things you can’t do while on a call: Shoot videos: You can take photos while on a call, but the Camera app … GSM networks: On an EDGE or GPRS connection, incoming calls may go directly to voicemail during data transfers. I just got sprint and I'm hugely disappointed that I can't use data while on a phone call. wont happen until they light up VoLTE..which is rumored to start happening some time this year..but until they publicly announce this its still considered a rumor. Why cant i use mobile data during a phone call?? Apple is currently beta testing iOS 13.4, so a (long overdue) patch may arrive when it launches in the next few weeks. Yet still the ‘unused apps’ goes through data.” - source, “I’m at 2GBs and so is my wife’s phone. “I spoke with Verizon about the usage. I have even completely wiped my phone and made as new. its currently a limitation until they release/turn on VoLTE (Voice over LTE)...which is rumored to be coming in with the LTE Plus tower upgrades but hasnt been fully announced as of yet. To use your iPad for phone calls, your iPhone needs to be powered on, connected to the same Wi-Fi network, and relatively close by. “Apple Support said it's been a known issue since January… but no ETA for a fix, no explanation for where the data is going, or if they will compensate customers for busting data plans” explained the reader to me. Just had a quick question regarding Sprint and iPhone 5. 4. Needless to say, I have been in contact with Apple multiple times this week trying to get answers. I will endeavor to turn that if into a 'when'. It must be some sort of iOS bug but it's annoying not to know exactly what it is, to say the least.” - source, “So this is what happened: After 2-3 minutes my phone became hot. I don't know if it's an iphone7 issue or sprint but I have never had this happen to me. This is the reason why. (And noticed the same behavior on a brand new 11Pro) So it’s either nefarious apps that stick to the phone/appleID/phone# after a clean wipe, or it’s a bug in iOS. unless I am on 3g. Note: If not on 3G, while iPhone is actively transferring data over the cellular data network—downloading a webpage, for example—you may not be able to receive calls. Within four years we were purchased by IPC Media (Time Warner's publishing division) to become its flagship tech title. 2. Take a look at your iPhone to check it meets these requirements. When you’re on the phone with someone, you can still use other apps. Now, I can’t connect to blue tooth, the loading of data is slow if at all, can’t turn off and on the cellular data. Starting with iOS 11, iPhone 6 and newer devices are now enabled with Voice Call Continuity (VCC). Now when someone calls you on SIM card 2 Number it will unreachable and the call is instantly forwarded to SIM 1 number. My data usage is usually around 4GB per month, so this was pretty strange. *********************************************************. View solution in original post The purpose of Uninstalled Apps is to show the data used by apps that have since been uninstalled (hence the singular categorization) but affected users have ruled this out by resetting these statistics and even resetting their iPhones and purposefully not removing any apps, but Uninstalled Apps data consumption continues to mounts up (some see just kilobytes, others with multiple gigabytes). Until then, if you are affected by this bug and you are not on a very high or unlimited data plan, there seems to be little you can do other than swapping away from an iPhone until the problem is resolved. Edit: my thanks to readers who pointed out a 2016 blog post which discusses the function of Uninstalled Apps. I supplied Apple with this additional information which the company acknowledged, but said it was not ready to make a statement at this time and would contact me "if" that situation changed. Every Apple iPhone, including Apple's new iPhone 11 range can be impacted by the Uninstalled Apps ... [+] data bug. Ensure Good Internet Connection. I checked iOS setting/cellular and saw an uninstalled app used 700-800MB. A long, expensive waiting game. Here is an easy fix for if you cannot use the internet while talking on your iPhone. © 2020 Forbes Media LLC. The company has acknowledged the inquiry but has yet to issue an official response. 2. 03/17 Update: AT&T has followed Verizon tech support in telling to users that they are seeing data consumption associated with this bug on their network as well. I’m not going to upgrade this 6s for many years to … Here’s how to use another app while on a phone call with iPhone. Make and receive calls using the Internet over Wi-Fi. So right now, impacted iPhone owners are forced to play a waiting game. Having data and being able to search the internet wherever you are (for the most part), is one of the greatest things about having an iPhone 6S, or any smartphone for that matter. it has already been pushed out to two devices so far and will be rolling out to more in the near future. it is slowly rolling out to devices. The only solution for some has been to shut down their iPhones completely. But the more actions Lin took while using Houseparty on his iPhone, the more third-party tracking was recorded. While simultaneous voice and data became possible on many Verizon phones once the company's 4G LTE network went live, hardware limitations on iPhone 5 … This mobile data connects you to the world and without it, our phones and devices become a lot less interesting. What is the status on this question from 2016? If a post answered your question, please mark it as the answer. I hope the fix comes out soon. B) Some apps use background data, which means they use data when you're not using the app. A rollback to iOS 12.4.1 stops the usage but then can’t use my Apple Watch with watchOS 6.01 as it requires iOS 13 to pair. You can stay on the phone with them while you visit your contacts to find the information. Opinions expressed by Forbes Contributors are their own. wont happen until they light up VoLTE..which is rumored to start happening some time this year..but until they publicly announce this its still considered a rumor. I have written for Wired, The Next Web, TrustedReviews, The Guardian and the BBC in addition to Forbes. Honestly at this point, I think it’s best if the media picks it up so we can get a reliable response from Apple.” - source, “Unless it makes the headlines I don’t see Apple changing a thing to rectify the issue.” - source. If your iPhone battery is low, plug it in to charge. On an iPhone, you can't track exactly which apps are using your data unless you're jailbroken. It’s crazy and frustrating. Go to your phones Settings menu. Every time Houseparty was re-opened, … I've also been sent screenshots of extreme examples of this bug with data consumption north of 50GB, which has led to even those on 'unlimited' contracts being contacted by their carrier for stepping beyond their fair use policy. The uninstalled app[s] used 1.2GB data in less than 5-6 minutes… I reset my cellular statistics many times since yesterday and didn’t install or uninstall anything but ‘Uninstalled App’ is still transferring data.” - source, “Same issue except mine uses GBs of data. Part 2: Recommended Way to Fix iPhone Keeps Dropping Calls without Losing Data. I will update this article when I get one. For some, the total only uses kilobytes but for others, it can hit gigabytes a day and affected users are being told Apple has been aware of the problem for some time. so update on this subject. VCC allows a call initiated on WiFi to hand off to LTE and back to WiFi, while also permitting the user to access some data functionality. Got a pitch, tip or leak? If you're outside your carrier's network, you may be able to use a cellular data network from another carrier. It started in 2003 and we were repeatedly told websites could not compete with print! I even tested after a clean installed X. I was so excited to upgrade from 5 to 6s. I am an experienced freelance technology journalist. You can disable background data on an app by app basis so they wont use your mobile data when you're not using them. I have a Samsung Galaxy Note10+. I have written for Wired, The Next Web, TrustedReviews, The Guardian and the BBC in addition to Forbes. This is a major issue and Apple is aware of it. Expect in 2g we can make calls and use data simultaneously.If you have 3g or 4g signal and data turns off while making calls with the same sim,It is only software problem in your device. Verizon explained (below) that it is using the ports associated with audio and video streaming but AT&T has yet to break this down. Power off iPhone by pressing and holding power button for some times until a “slide Power Off” message appears, then turn it back the iPhone by pressing a power button for seconds. If you are, you can grab iNetUsage ($2) from Cydia and monitor the breakdown. Let’s say you’re talking to a friend who needs another mutual friend’s number. Problem Solved. Remarkably, while this was the first I had heard of it, affected users (at least those aware of the issue) have been suffering for months and even switching off mobile data has not stopped it. That said, given the bug has existed since the earliest iOS 13 betas, it may be that Apple is unable to make the necessary changes to address it until iOS 14 is released in September. 03/16 Update: since publishing this story, I've been contacted by multiple readers who have found the problem is still present in betas of iOS 13.4 (the final version of which is tipped to launch this week), so a fix is not coming any time soon. Generally, if something you want to do requires the microphone, you won’t be able to do it while on a call because the mic is already in use. Tap Data Usage 3. I began in. if they are pic texts or its being attempted through imessage then no..they wont work since both of those use data...well not until VoLTE is in place. Had to change cell plans bc Apple was so worthless at helping.” - source, “I just noticed this issue on my iPhone XR. Remarkably, while this was the first I had heard of it, affected users (at least those aware of the issue) have been suffering for months and even switching off mobile data has not stopped it. But, for calls, it needs a stable connection and at least 3G network if you are using mobile data. You may opt-out by. WhatsApp call not connecting problem occurs when you have unreliable internet connection which also causes frequent disconnections and WhatsApp will have trouble connecting a call. As multiple comments below the post in recent months point out, however, this is not the experience affected users are having currently with both carriers confirming the data use and users reporting Apple has acknowledged the bug in tech support calls. IPhone owners can talk and use data at the same time. I closed the settings and reopened it and it was 900MB. When I'm on a call sometimes a friend will send me pictures or I want to be on Facebook at the same time. if they are pic texts or its being attempted through imessage then no..they wont work since both of those use data...well not until VoLTE is in place. Be it messaging or calls. I am an experienced freelance technology journalist. A wholly unsatisfying situation for the many affected users who deserve to understand what is going on with their iPhones. as for texts while on a call those should go through fine since texts use voice packets to send. Scroll down to the app and tap it. Our Community is BACK!! 03/23 Update: for those who asking, to date Apple has still not issued any statement on this matter. Interestingly, the only fix I’ve found for this problem was back in the early days of iOS 13 when affected users could still roll back to iOS 12: “I’ve been fighting this too with 300-600 MB attributed daily to uninstalled apps. They will cover this issue in the next software issue. I will update this article as soon as I have an update. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base If you need immediate assistance after hours please visit Sprint Chat. I've been working with their support and they do acknowledge the issue but are unable to provide any ETA for a fix.” - source, “I have this issue too and it seems quite common as I found quite a lot of posts online about it. Earlier tonight, I was on the phone with my gf and I tried sending her a picture text (mms) and it kept saying "not delivered". Apple already said this before the release on the iPhone 5 and people have forgotten. I cannot receive incoming text messages I got a notification from my carrier that I’ve used 90% of my 8GB of data and I have 11 days left in my billing cycle. If you have tried all the methods but your iPhone keeps dropping calls, still, then probably there is iOS issues on your device. 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